CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled by 12pm on the same day as order placement date (or next day if placed after 12 pm). We do not accept cancellations after order processing as the product is a consumable product in the edible foods category and cannot be taken back once already sold to a customer.
REFUND FOR MISSING OR DAMAGED ITEMS:
At PATCHINO, we do our best to ensure that you are completely satisfied with our products. In rare circumstances of our produce being defective, damaged or lost in transit, please promptly contact us on hello@patchino.store with details of the product and any images of the defect. After investigation, we will notify you via e-mail/call within 24 hours whether you are entitled to a replacement as a result of the defect or missing item. If you are eligible, we will immediately initiate a refund for requisite amount or provide a voucher/wallet for future purchase.
For refunds, if the mode of refund is by Credit/Debit Card or Net Banking, please allow 5-10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by COD or e-wallet, credit should be available within 24 hours.
